Frequently Asked Questions
Everything you need to know about our products, trial, and delivery. Can't find the answer? Our support team is here to help.
Warranty & Protection
Details about your 10-year protection and service guarantee.
Our 10-year warranty covers manufacturing defects, such as foam indentations deeper than 1 inch that aren't associated with an improper foundation, and physical flaws in the cover zipper. It does not cover normal wear and tear, firmness preferences, or damage caused by improper support.
Product Information
Materials, sizing, and orthopaedic benefits.
Yes! All Dr. Well Care mattresses are scientifically designed to provide orthopaedic support. They promote proper spinal alignment and relieve pressure points, which helps significantly reduce back pain.
Shipping & Delivery
Timelines, unboxing, and shipping processes.
Standard delivery typically takes 3-7 business days depending on your location. Once your order ships, you will receive a tracking number via email.
Still have questions?
Our sleep experts are available 7 days a week to help you find the perfect mattress.