Privacy Policy
Effective Date: July 2026 • Dr. Well Care Mattress (Surapet, Chennai, India)
1. Information We Collect
When you interact with Dr. Well Care Mattress (via our online store or customer support channels), we collect essential personal details necessary to process your orders and provide orthopaedic sleep consultations. This includes your full name, email address, phone number, shipping/billing address, and cot measurement specifications.
2. Payment Security & 256-Bit Encryption
All online financial transactions on Dr. Well Care Mattress are processed through highly secure, RBI-compliant payment gateways (Razorpay, UPI, Net Banking, and major credit/debit cards). We utilize 256-bit SSL encryption. We NEVER store your credit card numbers, CVV, or bank account passwords on our servers.
3. How We Use Your Data
Your data is strictly utilized to: (a) Dispatch and deliver your mattress orders via trusted logistics partners like BlueDart, Delhivery, or Xpressbees; (b) Register and verify your 10-Year Orthopaedic Warranty eligibility; (c) Send critical order tracking SMS/WhatsApp updates and invoice receipts.
4. Zero Data Selling Guarantee
We respect your personal privacy as much as we value your sleep quality. Dr. Well Care Mattress will never sell, rent, trade, or distribute your personal contact information to third-party advertisers or data brokers under any circumstances.
5. Cookies & Analytics
Our website uses essential performance cookies to remember the items in your shopping cart, maintain your logged-in session state, and analyze anonymous web traffic to improve our user interface and mattress sizing guides.
6. Your Rights & Contacting Our Privacy Officer
You have the full right to request access to, modification of, or deletion of your personal account history and saved delivery addresses at any time. To exercise these rights or raise privacy concerns, contact our Data Protection Officer at drwellcaremattress@gmail.com or visit our Surapet, Chennai headquarters.